Frequently Asked Questions

FAQ'S

Q.  What is your normal turn-around-time?
A.  5 to 10 working days. 4-5 weeks if radiochemistry tests are requested.

 

Q.  How much extra does it cost to have tests performed on a RUSH basis?
A.  Samples requiring "RUSH" status must be cleared with the laboratory prior to analysis.

RUSH TIME	Multiplier
24 hour	2.5 X
48 hour	2 X
72 hour	1.5 X
4 - 5 days	1.4 X
6 - 9 days	1.25 X

Q.  I need a copy of an old test.  How long do you keep records of my tests?
A.  5 years.

 

Q.  What kind of bottles do I need for my tests?
A.  Click here for the listing of bottles, sample volumes, preservatives, and hold times.

 

Q.  Which parameters have short holding times?
A.   Hold times are calculated from the time the sample is taken.  The following tests
have short holding times:

 

Parameter	Hold Time
BOD	48 hours
Chlorine, Residual	ASAP
Coliform, Total and Fecal in waste water	6 hours
Coliform, Total and Fecal in Drinking water	30 hours
Color	48 hours
MBAS (Surfactants)	48 hours
Nitrate	48 hours
Nitrite	48 hours
Odor	24 hours
Phosphate-ortho	48 hours
Solids, Settleable	48 hours
Turbidity	48 hours

 

Q.  Do you accept short holding time samples at all times?
A.  Short holding time samples must be brought to the lab prior to 2:00 pm on Fridays.  Please note that a rush fee will be assessed for samples delivered at or near the expiration of the holding time.  If the expiration time is too short, the laboratory may not be able to perform the test.  Samples requiring "RUSH" status must be cleared with the laboratory prior to analysis. 

 

Q.  Do you sell chemicals or other supplies?
A.  No.  Chemtech-Ford laboratories only provides analytical services.  Sample bottles are supplied at no additional charge as part of the analysis.

 

Q.  How do I insure that the Utah Division of Drinking Water will get a copy of my test results?
A.  Simply put an "X" in the box on the Chain-of-Custody form (top, left of the form 00under "Turnaround Required") indicating that you wish a copy sent to the state.

 

Q.  When do I need to pay for my tests?
A.  If you do not have an account established with Chemtech-Ford, payment will need to be made prior to receipt of results.  Payment can be made with checks, cash, Visa, American Express and MasterCard.

 

Q.  How do I ship the samples back to the lab if I cannot deliver them in person?
A.  Chemtech-Ford provides the sample bottles to each client in a cooler.  The cooler is entirely adequate to use as a shipping container when you return the samples.  Federal Express, and UPS handle our coolers on a routine basis.

 

Q.  Do you sell Ford Trucks?
A.  No.

 

Q.  Do you have a minimum fee?
A. The minimum fee for analytical services is $25, except for microbiological analyses. 

 

Q. What are your terms?

A. Click here to view our standard terms and conditions.